1. By purchasing a ticket, the viewer agrees with the rules for visitors and the terms & conditions of the theatre. All tickets can be purchased online at the theatre's website, at goout.cz (by card / bank transfer) or at the box office. Purchased tickets cannot be exchanged or returned. When purchasing, check the accuracy of the information on the ticket.

2. Every person entering the theatre is required to present a valid ticket. Visitors less than 15 years of age can only enter the theatre accompanied by an adult. Pupils/students must be supervised by their teachers or another escort.

3. The program is subject to change.

4. Unless otherwise stated, the price of admission will be refunded only in the case of a cancelled performance. Information will be provided by the festival's sales department. Tickets can only be returned where they were purchased, unless otherwise stated. Tickets purchased through bulk orders can be exchanged or returned if the performance is changed or cancelled only in the festival's sales department.

5. Upon cancellation of a performance, tickets will be returned or exchanged for another date according to the instructions of the festival's sales department.

6. Lost tickets will not be refunded. In exceptional cases, it is possible to ask the festival's sales department to issue a duplicate, which is subject to a fee of CZK 50 per ticket.

7. The viewer is obliged to collect clothes and bags stored in the PONEC theatre's cloakroom immediately or no later than 30 minutes after the performance. If a viewer wishes to stay in the theatre café, they must first collect their belongings from the cloakroom.

8. The ticketholder acknowledges that an audio-visual record can be made during or in connection with the performance. In connection with this, the ticketholder agrees that his or her image may be recorded. At the same time, the viewer provides the festival and third parties the right to use such audio-visual recordings for promotional purposes.

9. Making audio-video recordings during performances in any way, including the internet and mobile phones, is prohibited.

10. Entry to the theatre is not allowed after the start of the performance.

11. It is forbidden to make noise or to otherwise be disruptive during the performance.

12. Festival visitors may only enter the areas designated for them (foyer, auditorium, festival cafes and bars).

13. Everyone enters the theatre at their own risk.

14. Every person entering the theatre is obliged to behave in such a way as to avoid damage to the theatre or its equipment and is obliged to maintain cleanliness and order in the vicinity of the theatre.

15. The festival organizer and operator reserves the right to refuse entry or expel anyone who is under the influence of alcohol, drugs and other psychotropic substances, as well as anyone whose behaviour is deemed to be inappropriate.

16. Visitors may not bring animals into the theatre, except for assistance dogs for the physically disabled.

17. The festival organizer only allows the consumption of food and beverages purchased in the theatre and only in reserved places. Drinks can be brought into the auditorium only with the permission of the organizer. The theatre strictly forbids the sale of alcoholic beverages to persons under the age of 18.

18. If personal items are forgotten in the theatre during the performance, please contact the authorized person at the venue.

19. The theatre operator and event organizer assume no liability for the loss or theft of items, except for those items that the theatre operator has taken into custody in a specially designated area for this purpose (cloakroom).

20. Smoking in the theatre and other festival venues is strictly forbidden as is using an open flame.

21. In the event of the evacuation of the theatre, everyone in the building is obliged to follow the evacuation plan and the instructions of the people authorized to manage the evacuation.

22. Anyone who notices a defect in the premises or the equipment of the theatre that threatens the safety of persons or a defect that could lead to property damage is obliged to report the defect immediately to an authorized person.

23. In the event of an injury to any person, witnesses are obliged to notify the authorized person or staff of the theatre. The theatre operator is not responsible for damages to property and health of visitors if they are caused by the irresponsibility of other people present.

24. For more information about barrier-free access to the theatres, please contact the festival sales department michaela.danova@tanecpraha.eu.